Tag Archives: Listening

But This Was Forever … Right?

We have relationships. Some are long lasting; the friend you’ve known since you were nine and with whom, four decades later, still chill and get silly. Some are short lived; the job that didn’t quite fit, the employee who needed … Continue reading

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Does Misery Really Love Company?

There has been much debate over the affair of Misery loving Company. Thanks to recent comprehensive studies, interviews, and clinical trials, it has been conclusively determined that Misery, in fact, does not love Company. Exclusive interviews and exhaustive studies with … Continue reading

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So … How are Things?

Consistency is a cornerstone. Consistency is not necessarily about knowing what’s going to happen next; rather, it may simply be a reasonable expectation based on previous behaviour. The safest and kindest way to train a dog, for example, is to … Continue reading

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I’ve Been Institutionalized

I spent some time in a small town west of Toronto, many decades ago, trying to grow up (still working on the ‘growing up’ although I seem have the ‘growing old’ down pat). In this town is a correctional institute. … Continue reading

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Conquer Your Nemesis ~ Ego and Compassion

Some days, the shortest words in the English language are the hardest to say: I’m sorry, I was wrong, I love you, thank you … Lately, I’ve been struggling with my ego. It dons a trench coat and dark glasses, … Continue reading

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The Guiding Hand on Your Shoulder

My Dad was Quiet. Funny. Loving. Protective. Dutch. (That last one? Significant because he made the Best. Cocoa. Ever.). When I was a kid and would ask my Dad for something that even I knew was a ridiculous request, he … Continue reading

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Sun Jun 12 10pm EST: Inaugural #MyBookClub – @GuyKawasaki’s #Enchantment

Book Clubs provide a fantastic opportunity to meet people who love to read and think and who love to talk about what they read and think. They typically happen in someone’s living room with a side of gossip, some wine, … Continue reading

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“I Don’t Know” is an Answer

I have made mistakes in my life: gaffed, erred, blundered, goofed up, failed brilliantly. It has been said that the path of failure leads the way to learning and innovation. I certainly hold this to be true. The relatively sane … Continue reading

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Who’s Got Your Six?

Choosing partners begins in kindergarten. You’re sitting in the sandbox and just out of reach is your favourite dump truck. A freckle-faced kid picks it up and puts it in your hand. Something fires in your brain; this is an … Continue reading

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Want to ‘get good service’? Consider ‘giving good customer’

In a recent post, Daniel Newman made the most salient point around why ‘I Can’t’ needs to be erased from customer service vernacular. He inspired me to take a closer look at my customer service experiences. I recently traveled, from … Continue reading

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